Major Types of Telephone Interpretation Services

Telephone Interpretation Services increases your communication level in the language you and your clients can understand which will help you form long-term relationships with your consumers.   It will allow you to expand your business abroad as you and your clients can communicate easily with help of English Call Center (ECC)’s Telephone Interpretation Service agents. Our high-quality interpreters with industry-specific experience make possible for your consumers to connect within 30 seconds. We have been assisting our clients in comprehending and responding to the language of their choosing for over a decade.

Types of Telephone Interpretation Services provided by ECC

  • Escort Interpretation Services: – Our professional interpretation agent is an adept at translating client language into the listener’s language and translating foreign language into client language with precise explanation to connect bridge between two different language speaking persons.
  • Consecutive Interpretation Services: – You can Outsource Telephone Interpretation Services to deliver the correct message with feelings. Our Consecutive Interpreter Service agents turns every idea and expression with significance into a semantic tone to deliver the message you want to convey to your listeners.
  • Simultaneous Interpretation Services: Our simultaneous interpretation reformulates the speech into the target language so that the audience may comprehend it at the same time. It helps in conveying word-to-word same message with same feelings, tone and expressions without any changes.
  • Remote Phone/Video Interpretation Services: – For deaf clients, we provide remote Telephone/video interpretation services for a range of purposes such as medical, legal, educational, and others.

ECC Telephone Interpretation Services team take comprehensive measures to maintain privacy and secure data leakage using technology which provide transparency of services and billing. We are on-demand professional telephone interpretation service providers for global companies. We are available 24 hours a day, 7 days a week for interpreting services, without an out-off-hour fee.

Technical Customer Support Services Vs Customer Support Services

Although Technical Customer Support Services and Customer Support Services both have to deal with customers and need good communication skills still both, are different services and needs different skills and professional qualifications. Both should maintain a friendly and supportive vibe to help in resolving problems easily and fast.

Difference between Technical Customer Support Services and Customer Support Services


Objective: – Technical Customer Support service provider focuses on resolving a technical issue with a product those customers cannot solve on his or her own.  They need the help of an experienced technical customer support agent. They have to find out what is not functioning properly to assist the customer. But the main goal for customer Support service agents is to create a positive experience for the customer. Customer service needs proactive approach to support and communicate with customers. They provide support to customers by answering their queries, solving the issues and resolving the doubts, which customers have in their mind.

Professional Skills: -Technical Support agents should have professional qualifications and knowledge to identify technical issues and troubleshoot to help customers. It needs support for different levels, where Level 1 is related to the general technical issues, Level 2 is more complex technical issues, and Level 3 and 4 are for the issues that require involvement of the product teams Whereas Customer service agents should have skills to enhance customer’s experience and build meaningful relationships with them. They require non- technical skills and need customer caring skills for finding ways to alleviate pain points quickly.

English Call Center (ECC) has been providing the best technical customer support services in English to resolve customers technical problems. We hire professionals with required qualifications who can understand technical problems of customers and resolve it as quickly as possible. they take care of customers feelings and listen to them patiently and resolve their problems politely.

Different types of Technical Customer Services in English

The ECC provides Technical customer services from self -managed to third level support. We managed self-help through wiki, FAQ and knowledge bases to the customers for quick and easy alternative to contact. But we take care to update it timely and solve the problems through emails also.  We have experienced and trained technical customer support agents to provide support for in-depth and complex questions.

Different types of Technical Customer Services in English

  • First line support: – Through first line support we provide technical customer services for common questions which need basic to general understanding of the product or services. ECC first line support agents handles up to 80% of issues. More complex technical issues are handled by higher level.
  • Second line of support (Complex issues): – Second level technical customer support more complex issues which need tech savvy. The issues are far more complicated and need in-depth knowledge of the product to handle these support requests. We have technical support agents who are professionally qualified to provide technical guidance. They help the customers in finding the solutions by communicating with them over the phone or live web chat. But even these requests require more expertise for which higher level support is available.
  • Third line of Support: – The complexity of issues is more so it requires custom work to solve it. We provide third level technical customer support with the collaboration of company. The company can provide customized training to our highly qualified professional technical support agent to take care of complex solutions.

ECC, Technical customer services ensure coordination and communication between sales, technical support, and engineering teams to optimize deals according to potential customer needs. Develop relationships between prospect and product by answering their queries and solving issues to develop new opportunities. We provide next level technical support services to our clients.

Boost your Business by Outsourcing Customer Service Call Centre

The idea of outsourcing customer service call centre is a smart decision as it allows an expert to take care of your customers smartly while you are focusing on other core businesses. As we know that the crucial step for every business is to make strong bond with their customers in the language and accent they understand. ECC has pool of team for customer call centre service with different English accent like neutral, USA or UK to match the culture of the customers. We take care of your customers at each and every step.

Customer Service Call Centre boost your business by providing following advantages.


Smart Staff—our customer call centre service agents are friendly, outgoing and intelligent who understands customers problems and always goes extra miles to help them. They have patience and listen them carefully and calmly to solve their problems. Our agents are well trained with professional qualification to enhance your customer’s experience. Happy customers mean more customers and more business.

Advanced technology: – ECC have systematized intake process, tailored software for different business process, high speed internet, back up of power and internet for non-stop services, ACD, universal queuing system, IVR, different diallers like predictive and avatar dialler, high volume handling process, AI included software, omni-channel solutions to provide fast, accurate and smart services to your customers to boost up your business.

24/7 hour customer services: – ECC provides you 24 hour customer call centre services to take care of your global customers round the clock. We serve 24 hours to make sure whenever your customers need assistant someone is present to guide them.

Customer service call centre act as lifeline for your business as in today’s competitive markets ignorance of customer service is not affordable. Smart and dynamic customer service call centre, ECC provides excellent customer service in English language to boost your business. Contact us for more information.

How Technical Support services in English increases customer satisfaction?

English Call Center is providing Technical support services in English to different industries who are looking ahead to expand their businesses in English speaking countries. We help them to overcome the pressure of competition by providing quality Technical support services to increase customer satisfaction level.

ECC build bridges between your product and customer by solving their queries and issues efficiently. Our technical employees help your customers to know ins and outs of products or services on your behalf.

How Technical Support Servicesin English enhance your customer’s experience?

  • Experienced Staff: -ECC Technical support calls Centers has pool of engineers and mechanics who are expert in solving technical issues related to different gadgets or software. They provide assistance to customers when they are in trouble of how to assemble the product, use it or stuck with some other product or services related problem. The technical agents build trust among people for the your product or services by solving their problems in an efficient manner. When their problems are solved smoothly they become loyal for their company.
  • Omni-channel system: – ECC provides multi-channel Technical Support solutions in English to reach each and every customers through most convenient platform. We provide 24 hours Omni-channel solutions to cater customers living in different time zones.
  • Increase Satisfaction level: – ECC has technical support trained employees that have good communication skills in English with patience which is essential to provide best customer services. They guide customer at every step they need assistance in best possible way which increases the satisfaction level of customer.

ECC  are always here to assist your customers whenever they have problems in best possible way. You can hire us for different technical support services including Troubleshooting calls, Help desk support, or Presale/ post sale support.

How B2B Lead Generation Services Help to Grow Your B2B Business

Today small business can be tomorrow big company with right B2B lead generation services. When we start a new business we are new in the field and have limited resources which we have to use wisely to cover more area. One smart decision can to outsource B2B lead generation services to offshore call centre instead of spending money on investment in in-house team.

Advantages of English Call Centre for B2B Lead Generation Services

  • Cost efficiency: – B2B lead generation service has the experience and expertise you are searching for your company which you can access at reasonable rate without any investment. Here you have to pay only for the work they have done for your company.
  • Language Proficiency:- ECC has expert employees who are proficient in speaking UK accent, American accent and neutral accent to match your requirement to spread your business in English speaking country. We understand cultural value and ethics of different countries. Our B2B lead generation team has experience and skills of generating high quality leads which your sales team can use to convert into customers.

How Different Diallers can be used for B2B lead generation services:

We have Avatar dialer to announce any launch of product or business to reach mass number of people in very short time. It helps in delivering message in the same accent the people of that country speaks which can be followed-up by the agents to communicate efficiently and generate leads. You have option of predictive dialler also; it saves the time of agents in dialling and waiting for the caller to pick up the call. It helps agents to talk more number of people in the same time. More calls means more leads and more leads mean more sales.

ECC is open 24 hours to serve you and your customers

B2B Lead Generation Services

B2B Lead generation services in English for growth of your business.

B2B Lead Generation Services is the most effective marketing tool which helps companies to generate leads by targeting people directly who are searching for the product or services you are providing. It is most effective tools for almost all types of industries whether it is educational, health sector or travelling agency. As we know the pillar of every company is its customer, B2B lead generation services help to improves sales by targeting right prospects at right time in right way to acquire new customers.

How B2B lead generation services help in the growth of your company?

Cost effective: – ECC helps in B2B Lead generation services in English to generate more sales leads at almost one third the price of onshore companies due to currency difference and abundance of educated man force in English you will get call centre services in your budget to outreach our desired prospects to turn them into your customer. We are proficient in providing you benefit of quality lead generation services at affordable rates.

Good communication Skills: – Our trained and highly qualified B2B lead generation agents are proficient in communicating with your customers in English and clearly and concisely explain the message you want to convey to them in simple language. They are well mannered, pleasant, and know how to help them make the decision in your favour. Our team work dedicatedly to help you in maximizing your sales by identifying target markets, gain valuable insight of your product for lead generation.

ECC, English Call Centre is keen to help you in every aspect to generate leads for you. You can ask for a manager who can guide you for marketing your campaign through different channels to generate leads.


Benefits of 24 Hour Technical Customer Support for your Business

Outsource Technical Customer support in English

Sometimes due to lack of resources you cannot provide satisfactory technical customer support to your customers which will lead into frustrated customer. These disappointed customers will lose trust for your brand and your competitor will gain advantages of it. To overcome such situation you can outsource Technical Customer Support to a call center that can provide you benefits of 24 hour technical support in English.

Benefits of 24 hour Technical customer support services

Zero Waiting Hours: – The most beneficial part of outsourcing Technical customer support is that you can provide 24 hour services to your customer at economical rate. You can provide services to all the customers living in different time zone from under one roof in most commonly speaking language English. They do not have to wait for the office to open to get technical support help.

Reach Maximum Customer: – When you provide 24 hour services to your customers, customers feel free to contact you at their convenient time. It will help will enhance your customer’s experience with your company and they will become loyal customers.

Multi-channel Support: – Outsourcing Technical support  to a call center will help you to provide services using multi-channels like email, phone or web-chat to reach customers through the most convenient way they desire. It will increase your company’s reputation and your business graph will be strictly increasing.

ECC provides a technical Customer Support at an affordable price to cater your customer in English. Our process of technical help desk is very effective and comfortable for your customer. We provide training to our staff for your product with script of possible queries to answer promptly. Our agents are present 24 hours, 7 days to provide technical support services to your customer in English without any delay.

Tips for Better Customer support call centre

English Call Center, Customer Support Call centre gives you a huge opportunity to influence the overall user experience. But, you need to make sure that your Customer support team know the product inside out. Outsourcing Call Center services provide a great way to your business in English speaking region.

How you can provide better Customer support call centre?

  • Make it easy to customer support call center: – Be where your customers are and get the help they need. Make it easy for them to contact you. Solve their issues quickly and make customer support highly accessible for your customers. It is a sure way to make them happy and retain them for long time.
  • Listen and learn from your users: –listen carefully to your customer as the information that they share is as precious as gold. Your customers can give you valuable insight so their feedback is important. Even when you analysis the queries you can improve your product and the quality.
  • Make sure you use the right tools: – The best-in class customer support call center use tools those integratewith CRM operations. The right tool used to handle customer support will enable team to handle incoming queries, support tickets, live chat, escalation and knowledge bases. The customer support team will resolve the issues with speed. It helps in efficient managing relationships with your customers.

Customer support is a critical element of the overall user experience for product or services-based businesses. English Call center deals directly with issues to retain more customers for longer are to concentrate on improving your customer support.

Let me know in the comments section below.

Importance of Language Translation Services

Language Translation Services helps in connecting different countries and different cultures. English Call Center (ECC) helps in communicating you with people speaking different language around the world as different countries have different languages and it is not possible for single person to have knowledge of all the languages over the world. Outsourcing language translation services helps the person to communicate with the people of different language and different culture Our team helps in translating your ideas and thoughts despite of language barrier to the people who speak different language.

Importance of Language Translation Services for different purpose

Interpretation enables interaction: – You can translate your view to foreign people in their native language keeping their culture in mind. ECC helps you to have effective communication of your thoughts during interaction. Our talented translation interpreter is bi-lingual specialist who will help you in translating your view in meaningful way.

Translation spreads knowledge: – The role of translation services helps in translating literature which is important to add real flavour of culture and ideas of writers. Outsourcing Language Translation Services in India provide you great opportunity to get diversity with multilingual aspects to retold and translate the literature.

Translation builds business: – Language Translation Services helps in Commerce where English is not the native language. For success of business in other countries proper translation and interpretation are of great important. ECC helps in translating your innovative ideas to the people of different countries maintaining their cultural aspects.

English call centre have being many countries like China, Russia, German and France to translate their thought across the world in different languages. We will be happy to be with you in expanding your thoughts or business across the world.