The idea of outsourcing customer service call centre is a smart decision as it allows an expert to take care of your customers smartly while you are focusing on other core businesses. As we know that the crucial step for every business is to make strong bond with their customers in the language and accent they understand. ECC has pool of team for customer call centre service with different English accent like neutral, USA or UK to match the culture of the customers. We take care of your customers at each and every step.
Customer Service Call Centre boost your business by providing following advantages.
Smart Staff—our customer call centre service agents are friendly, outgoing and intelligent who understands customers problems and always goes extra miles to help them. They have patience and listen them carefully and calmly to solve their problems. Our agents are well trained with professional qualification to enhance your customer’s experience. Happy customers mean more customers and more business.
Advanced technology: – ECC have systematized intake process, tailored software for different business process, high speed internet, back up of power and internet for non-stop services, ACD, universal queuing system, IVR, different diallers like predictive and avatar dialler, high volume handling process, AI included software, omni-channel solutions to provide fast, accurate and smart services to your customers to boost up your business.
24/7 hour customer services: – ECC provides you 24 hour customer call centre services to take care of your global customers round the clock. We serve 24 hours to make sure whenever your customers need assistant someone is present to guide them.
Customer service call centre act as lifeline for your business as in today’s competitive markets ignorance of customer service is not affordable. Smart and dynamic customer service call centre, ECC provides excellent customer service in English language to boost your business. Contact us for more information.