Boost your Business by Outsourcing Customer Service Call Centre

The idea of outsourcing customer service call centre is a smart decision as it allows an expert to take care of your customers smartly while you are focusing on other core businesses. As we know that the crucial step for every business is to make strong bond with their customers in the language and accent they understand. ECC has pool of team for customer call centre service with different English accent like neutral, USA or UK to match the culture of the customers. We take care of your customers at each and every step.

Customer Service Call Centre boost your business by providing following advantages.

 

Smart Staff—our customer call centre service agents are friendly, outgoing and intelligent who understands customers problems and always goes extra miles to help them. They have patience and listen them carefully and calmly to solve their problems. Our agents are well trained with professional qualification to enhance your customer’s experience. Happy customers mean more customers and more business.

Advanced technology: – ECC have systematized intake process, tailored software for different business process, high speed internet, back up of power and internet for non-stop services, ACD, universal queuing system, IVR, different diallers like predictive and avatar dialler, high volume handling process, AI included software, omni-channel solutions to provide fast, accurate and smart services to your customers to boost up your business.

24/7 hour customer services: – ECC provides you 24 hour customer call centre services to take care of your global customers round the clock. We serve 24 hours to make sure whenever your customers need assistant someone is present to guide them.

Customer service call centre act as lifeline for your business as in today’s competitive markets ignorance of customer service is not affordable. Smart and dynamic customer service call centre, ECC provides excellent customer service in English language to boost your business. Contact us for more information.

Types of Services you Offered by Call Center in India

India offers a wide range of services to global organization at economic rate in different languages.

Multinational organizations always preferred Call Center in India. India has Multilingual & Tech-Savvy Professionals available at incredible low prices. Here expertise’s in Live Customer Support services are available who can chat in multilingual languages. You can get wide range of services for your business needs.

Types of services available in Call center in India

Outbound call center services

You can outsource outbound services such as lead generation, market surveys, third party verification, customer retention and telemarketing.  Outsourcing call center in India helps you acquiring your business goals with optimum service quality.

Inbound call center services

Inbound Call Center in India provides you ultimate services for customer support and care as Indian agents are polite and have patience to listen to the caller. Here you can get best agents with accent you require who can take care of your customer with professionalism.

Outsource data entry services

Outsourcing makes your data entry task easier, precise and faster.  The staff has the experience of delivering the services with high accuracy rate with effectiveness to ensure the generation of meaningful information. Call center in India uses the technology which provides high levels of data security.

Outsourcing human resources

India has highly qualified and professionally skilled man power so you can get trained receptionists, call attendants and tech support executives easily. You can render technical help desk outsourcing services for call center processes.

English Call Center provides Time-Zone Advantage that enables 24 Hour call center services for your customer. You can get state-of-the-art infrastructure & Technology for your businesses which can increase your businesses at low investment rate. English Call Center provides services in languages Russian, Portuguese, German, French, Spanish, English, Hindi and Bengali.