Multilingual call center has provided opportunity to the multinational companies to explore the market of different nations. Multilingual contact center agents efficiently communicate with the local people of foreign country in their native language. Outsourcing multilingual call center provides you enormous benefits whilst streamline your business.
Outsourcing multilingual call center provides wide range of call center services in local languages of the country which helps in better understanding and knowledge of the demand of the market. They are not limited to one service you can hire them for bunch of services from customer acquisition to customer satisfaction.
The success of every business relies on the customer base. Customer acquisition and generating leads helps in expanding the business whereas customer satisfaction helps in repeat business and orders that help in generating revenue.
Outsource Multilingual Call Centers for the following services:
Customer Service Solutions: – Customer service provider team helps in catering your customer needs, requirements, issues, grievances and queries to build long term relations with you.
- Customer Service
- Information lines
- Technical Help-desk
- Service desk
- Customer Support
- E-mail/SMS/Chat processing
- Social Media Solutions
Marketing Support Activities: – The call center services provided by marketing support team help in Market research, analysis the trend of market and prevent in investment where the growth is less and direct the right way to increase gain profits.
- Support of promotional campaigns
- Database managements
- Planning and execution of CRM programs
Sales Support Activities
The Sales support team helps in attracting prospects, generating qualified leads, increase the efficiency of sale and improve close rates.
- Outbound telemarketing
- Lead generation, appointment setting
- Pre-sales services
- Customer satisfaction surveys
- Soft collection
- Database building and management
- Data cleansing
English Call Center is always ready to help their clients in multilingual languages including English, German, French, Russian, Portuguese, Spanish, Hindi, Bengali and more for various multilingual call center services. We assure you that we will use state-to-art technology to achieve your goals of your businesses in foreign country or your own country.